{"id":10097,"date":"2026-06-02T19:00:22","date_gmt":"2026-06-02T17:00:22","guid":{"rendered":"https:\/\/folga.com.pl\/?post_type=folga_internal_job&p=10097"},"modified":"2026-06-02T19:00:22","modified_gmt":"2026-06-02T17:00:22","slug":"customer-experience-specialist-k-m","status":"publish","type":"folga_internal_job","link":"https:\/\/folga.com.pl\/kariera\/customer-experience-specialist-k-m\/","title":{"rendered":"Customer Experience Specialist (k\/m)"},"featured_media":6584,"parent":0,"menu_order":0,"template":"","folga_employment_contract_type":[141],"fogla_work_time":[139],"class_list":["post-10097","folga_internal_job","type-folga_internal_job","status-publish","has-post-thumbnail","hentry","folga_employment_contract_type-umowa-o-prace","fogla_work_time-pelny-etat"],"yoast_head":"\nCustomer Experience Specialist (k\/m) - folga<\/title>\n<meta name=\"description\" content=\"Folga Sp. z o.o. to agencja zatrudnienia realizuj\u0105ca projekty rekrutacyjne i outsourcingowe na terenie ca\u0142ej Polski. 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class=\"offer-view_tkzmjn3\">analiza wynik\u00f3w bada\u0144 satysfakcji (CSAT, NPS)<\/li>\n<li class=\"offer-view_tkzmjn3\">zbieranie i porz\u0105dkowanie opinii, zg\u0142osze\u0144 i reklamacji z r\u00f3\u017cnych kana\u0142\u00f3w<\/li>\n<li class=\"offer-view_tkzmjn3\">identyfikowanie powtarzalnych problem\u00f3w w procesach rekrutacyjnych i operacyjnych<\/li>\n<li class=\"offer-view_tkzmjn3\">przygotowywanie raport\u00f3w i analiz dla zespo\u0142\u00f3w operacyjnych i zarz\u0105du<\/li>\n<li class=\"offer-view_tkzmjn3\">wsp\u00f3\u0142praca z dzia\u0142ami: rekrutacja, sprzeda\u017c, operacje, administracja<\/li>\n<li class=\"offer-view_tkzmjn3\">wsparcie wdra\u017cania standard\u00f3w obs\u0142ugi w projektach og\u00f3lnopolskich<\/li>\n<li class=\"offer-view_tkzmjn3\">udzia\u0142 w inicjatywach poprawiaj\u0105cych jako\u015b\u0107 proces\u00f3w w agencji<\/li>\n<li class=\"offer-view_tkzmjn3\">monitorowanie realizacji dzia\u0142a\u0144 koryguj\u0105cych i ich 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class=\"offer-view_c8zsosj\" data-test=\"section-benefits-header\">\n<h3 class=\"offer-view_t1y6m5v5 offer-view_tbq0khg\" data-test=\"text-offer-section-title\">Benefity<\/h3>\n<\/div>\n<div class=\"offer-view_c1s1xseq\">\n<ul class=\"offer-view_b1ok3xzs\" data-test=\"list-benefits\">\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">dofinansowanie zaj\u0119\u0107 sportowych<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">prywatna opieka medyczna<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">dofinansowanie nauki j\u0119zyk\u00f3w<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">dofinansowanie szkole\u0144 i kurs\u00f3w<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">ubezpieczenie na \u017cycie<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">kawa \/ herbata<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">parking dla pracownik\u00f3w<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">strefa relaksu<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n","requirements_pl":"<div class=\"offer-view_s1e9dfkj\" data-test=\"offer-sub-section\" data-scroll-id=\"requirements-expected-1\">\n<div class=\"offer-view_c1vseyc8\">\n<h3 class=\"offer-view_t1y6m5v5 offer-view_tbq0khg\" data-test=\"section-offer-view-section-title\">Nasze wymagania<\/h3>\n<ul class=\"offer-view_cmjq3hn\" data-test=\"aggregate-bullet-model\">\n<li>zainteresowanie obszarem Customer Experience, HR lub pracy projektowej<\/li>\n<li class=\"offer-view_tkzmjn3\">umiej\u0119tno\u015b\u0107 pracy na wielu zadaniach i priorytetach jednocze\u015bnie<\/li>\n<li class=\"offer-view_tkzmjn3\">analityczne 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agencji zatrudnienia lub \u015brodowisku us\u0142ugowym b\u0119dzie atutem<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","contact_phone":"","location":"Toru\u0144, Ca\u0142a Polska","icons":false,"job":{"is_featured":false,"salary_amount":"8 500 - 11 500 z\u0142 brutto","link_to_job":"https:\/\/www.pracuj.pl\/praca\/,oferta,1004878430","description_pl":"<h3 class=\"offer-view_t1y6m5v5 offer-view_tbq0khg\" data-test=\"text-offer-section-title\">Tw\u00f3j zakres obowi\u0105zk\u00f3w<\/h3>\n<ul class=\"offer-view_cmjq3hn\" data-test=\"aggregate-bullet-model\">\n<li class=\"offer-view_tkzmjn3\">monitorowanie jako\u015bci obs\u0142ugi klient\u00f3w i kandydat\u00f3w w wielu projektach jednocze\u015bnie<\/li>\n<li class=\"offer-view_tkzmjn3\">analiza wynik\u00f3w bada\u0144 satysfakcji (CSAT, NPS)<\/li>\n<li class=\"offer-view_tkzmjn3\">zbieranie i porz\u0105dkowanie opinii, zg\u0142osze\u0144 i reklamacji z r\u00f3\u017cnych kana\u0142\u00f3w<\/li>\n<li class=\"offer-view_tkzmjn3\">identyfikowanie powtarzalnych problem\u00f3w w procesach rekrutacyjnych i operacyjnych<\/li>\n<li class=\"offer-view_tkzmjn3\">przygotowywanie raport\u00f3w i analiz dla zespo\u0142\u00f3w operacyjnych i zarz\u0105du<\/li>\n<li class=\"offer-view_tkzmjn3\">wsp\u00f3\u0142praca z dzia\u0142ami: rekrutacja, sprzeda\u017c, operacje, administracja<\/li>\n<li class=\"offer-view_tkzmjn3\">wsparcie wdra\u017cania standard\u00f3w obs\u0142ugi w projektach og\u00f3lnopolskich<\/li>\n<li class=\"offer-view_tkzmjn3\">udzia\u0142 w inicjatywach poprawiaj\u0105cych jako\u015b\u0107 proces\u00f3w w agencji<\/li>\n<li class=\"offer-view_tkzmjn3\">monitorowanie realizacji dzia\u0142a\u0144 koryguj\u0105cych i ich skuteczno\u015bci<\/li>\n<\/ul>\n","offer_pl":"<h3 class=\"offer-view_t1y6m5v5 offer-view_tbq0khg\" data-test=\"text-offer-section-title\">To oferujemy<\/h3>\n<ul class=\"offer-view_cmjq3hn\">\n<li class=\"offer-view_tkzmjn3\">stabilne zatrudnienie na umow\u0119 o prac\u0119<\/li>\n<li class=\"offer-view_tkzmjn3\">prac\u0119 w agencji zatrudnienia realizuj\u0105cej projekty og\u00f3lnopolskie<\/li>\n<li class=\"offer-view_tkzmjn3\">dynamiczne \u015brodowisko pracy \u2013 wiele projekt\u00f3w jednocze\u015bnie<\/li>\n<li class=\"offer-view_tkzmjn3\">realny wp\u0142yw na jako\u015b\u0107 obs\u0142ugi kandydat\u00f3w i klient\u00f3w<\/li>\n<li class=\"offer-view_tkzmjn3\">mo\u017cliwo\u015b\u0107 rozwoju w obszarze CX, HR i proces\u00f3w operacyjnych<\/li>\n<li class=\"offer-view_tkzmjn3\">wsp\u00f3\u0142prac\u0119 z zespo\u0142ami rekrutacyjnymi i operacyjnymi<\/li>\n<li class=\"offer-view_tkzmjn3\">narz\u0119dzia pracy i wsparcie wdro\u017ceniowe<\/li>\n<\/ul>\n<div class=\"offer-view_c8zsosj\" data-test=\"section-benefits-header\">\n<h3 class=\"offer-view_t1y6m5v5 offer-view_tbq0khg\" data-test=\"text-offer-section-title\">Benefity<\/h3>\n<\/div>\n<div class=\"offer-view_c1s1xseq\">\n<ul class=\"offer-view_b1ok3xzs\" data-test=\"list-benefits\">\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">dofinansowanie zaj\u0119\u0107 sportowych<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">prywatna opieka medyczna<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">dofinansowanie nauki j\u0119zyk\u00f3w<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">dofinansowanie szkole\u0144 i kurs\u00f3w<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">ubezpieczenie na \u017cycie<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">kawa \/ herbata<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">parking dla pracownik\u00f3w<\/div>\n<\/div>\n<\/li>\n<li class=\"offer-view_bljz2zz\" data-test=\"list-item-benefit\">\n<div class=\"offer-view_b1qdeajh\" data-test=\"item-benefit\">\n<div class=\"offer-view_biv10i4\" data-test=\"text-benefit-title\">strefa relaksu<\/div>\n<\/div>\n<\/li>\n<\/ul>\n<\/div>\n","requirements_pl":"<div class=\"offer-view_s1e9dfkj\" data-test=\"offer-sub-section\" data-scroll-id=\"requirements-expected-1\">\n<div class=\"offer-view_c1vseyc8\">\n<h3 class=\"offer-view_t1y6m5v5 offer-view_tbq0khg\" data-test=\"section-offer-view-section-title\">Nasze wymagania<\/h3>\n<ul class=\"offer-view_cmjq3hn\" data-test=\"aggregate-bullet-model\">\n<li>zainteresowanie obszarem Customer Experience, HR lub pracy projektowej<\/li>\n<li class=\"offer-view_tkzmjn3\">umiej\u0119tno\u015b\u0107 pracy na wielu zadaniach i priorytetach jednocze\u015bnie<\/li>\n<li class=\"offer-view_tkzmjn3\">analityczne my\u015blenie i wyci\u0105ganie wniosk\u00f3w z danych<\/li>\n<li class=\"offer-view_tkzmjn3\">dobra organizacja pracy i samodzielno\u015b\u0107<\/li>\n<li class=\"offer-view_tkzmjn3\">komunikatywno\u015b\u0107 i sprawna wsp\u00f3\u0142praca mi\u0119dzy zespo\u0142ami<\/li>\n<li class=\"offer-view_tkzmjn3\">bardzo dobra znajomo\u015b\u0107 MS Excel lub narz\u0119dzi raportowych<\/li>\n<li class=\"offer-view_tkzmjn3\">znajomo\u015b\u0107 j\u0119zyka angielskiego \u2013 minimum B2<\/li>\n<li class=\"offer-view_tkzmjn3\">znajomo\u015b\u0107 j\u0119zyka hiszpa\u0144skiego \u2013 minimum B2<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div class=\"offer-view_s1e9dfkj\" data-test=\"offer-sub-section\" data-scroll-id=\"requirements-optional-1\">\n<h3 class=\"offer-view_t18n0qwr\" data-test=\"requirements-optional-title\">Mile widziane<\/h3>\n<div class=\"offer-view_c1vseyc8\">\n<ul class=\"offer-view_cmjq3hn\" data-test=\"aggregate-bullet-model\">\n<li class=\"offer-view_tkzmjn3\">do\u015bwiadczenie w agencji zatrudnienia lub \u015brodowisku us\u0142ugowym b\u0119dzie atutem<\/li>\n<\/ul>\n<\/div>\n<\/div>\n","contact_phone":"","location":"Toru\u0144, Ca\u0142a 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