Why did the Client decide to cooperate with Folga?
- Reducing the workload of managers in terms of team management. Especially: sick leave, days off, vacations and absences, which increases involvement in the production process, eliminates errors and focuses on quality. Transferring the packaging process to an external company.
- Variability of tasks for employees, different activities assigned to employee tasks. Each employee works at a different position every day. Transferring the process of planning the work of subordinate employees to an external company, which significantly reduces the involvement of the client's managers.
- The selection and training of specialists and employees is the responsibility of the service sub-provider. The client is responsible for placing an appropriate order regarding the quantity of product to be packed.
- Reducing the fixed costs associated with employing your own employees.
- High seasonality and demand for workers.
- Transferring the process of recruitment and legalization of employees from abroad needed to ensure continuity of production, reducing the costs of the HR department.
- Occupational health and safety training and supervision of compliance with the rules by an external company.
- Maintaining records and controlling working time on the part of the company performing the packaging process.
- Employment and remuneration issues are handled by the external company responsible for performing the service.
- Personnel management is performed by an external company.
What benefits did the customer expect?
- Reducing costs.
- Increased quality and efficiency.
- Flexibility.
- Reducing errors in the packaging process.
- Flexibility and ensuring the appropriate number of contractor personnel to ensure smooth production and timely remediation of deficiencies.
Folga's main duties
- Providing adequate contractor personnel required for packaging.
- Receipt of a product from production intended for packaging.
- Preparing packaging machines according to instructions.
- Proper placement of the product into the machine (packing staff)
- Packaging quality control (specialist)
- Packing the packaged products into boxes/containers according to the order
- Maintaining performance/quantitative reports
- Weighing and wrapping pallets
- Providing the necessary materials for the machines
- Machine management (operator)
- Production line management (foreman)
- Transfer of the packed product to the warehouse
Folgi's Responsibilities
- Maintaining the right assortment
- Ensuring proper packaging
- Ensuring the correct weight of the package/pallet
- Responding to changes in an order
- Matching the right number of staff to the demand
- Preparation of appropriate documentation confirming the performance of the service
- Compliance with health and safety regulations /Hacap
How does Folga ensure process oversight? What steps does Folga take in terms of personnel management?
Resources used to fulfill an order in the packaging department
- 130 contractor personnel
- 27 packaging machine specialists/operators
- 2 leaders
- 2 foremen
- 1 internal coordinator
- 1 external coordinator
- 2 drivers
What strategies does Folga undertake to maintain and improve efficiency?
Each new employee is sent to training and supervised by a dedicated leader. In the event that an employee does not meet the performance standard, for one reason or another, the leader replaces them with another, more experienced employee, so as not to stop the production process. The replaced employee is assigned to another, easier position and receives information about what was wrong and what needs to be corrected.
What are the key performance indicators that Folga uses to monitor process quality and efficiency?
- Correct execution of assigned tasks
- No corrections or inconsistencies
- The right number of specialists
- Proper preparation of packaging machines
- Ensuring continuity of the packaging process
